•• building long-term strategies to ensure optimal IT support for business
•• hands-on approach
•• strategies deeply rooted in reality that can be executed and not remain on the shelves
that verify the alignment between your long-term business goals and current and planned IT environment
The expertise of our team allows us to help our clients in building their long-term strategies for optimal IT support for business. We have delivered strategy projects to leading telco operators and financial institutions.
In strategy engagements we always start from analysing two key areas:
- the current state of business and IT department of our client
- the industry and IT trends for the coming 3-5 years
Comparing those two analyses allows us to plan business capabilities required from the organisation in the future, IT capabilities required to support and drive business and, finally, the gaps between the current state and the target vision.
Working together with the client we then find cost-optimal ways to address the gaps through a portfolio of initiatives. Each initiative is planned as part of a long-term roadmap. A cost-benefit analysis is performed to verify long-term profitability of the IT transformation.
We are independent from technology vendors, but our IT expertise and hands-on approach allows us to build strategies that are deeply rooted in reality and can be executed and not remain on the shelves.
•• defining digital interaction, e-commerce and mobile strategies
•• multi-channel customer experience design
•• digital marketing automation
that move your customer interactions and internal operations into the digital domain, as expected by your digital natives
Today's enterprises are in need to move their customer interactions and internal operations into the digital domain. New generations of users/customers are natural digital citizens and they expect "full digital proficiency" from their service providers.
Our team is helping our clients in defining digital interaction strategies, encompassing:
- multi-channel customer experience design
- digital marketing automation
- mobile strategy — both from customers and workforce mobility point of view
BIG DATA ANALYTICS
•• defining new business scenarios leveraging available data
•• generating profit through personalised marketing, smart and predictive care
•• designing and implementing two-sided business models for B2C service providers
that identify and amplify new sources of revenue for your business
Data may be the oil of the 21st century, but you can't run your engine on crude oil. As big data technologies become commodity, it is now time to understand how business may benefit from using them.
We help our clients define new business scenarios that leverage data available to them to generate profit.
The following business areas are typically addressed by our Big Data Analytics business strategy:
- personalised marketing
- smart and predictive care
- two-sided business models for B2C service providers.